Chick-fil-A User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Chick-fil-A is a fast-food restaurant chain known for its chicken sandwiches and other poultry-based offerings. Founded in 1946, the company has become synonymous with its commitment to quality ingredients, exceptional customer service, and closed on Sundays policy, reflecting its founder’s religious beliefs. With a focus on community involvement and charitable giving, Chick-fil-A has grown to become one of the largest fast-food chains in the United States.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Positive reviews refer to feedback provided by users that express satisfaction, approval, or appreciation for a product, service, or experience. In the context of sentiment analysis, positive reviews typically contain favorable comments, praise, or compliments about the food delivery app’s features, performance, or customer service.
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Negative Sentiment Rate
Negative reviews refer to feedback provided by users that express dissatisfaction, criticism, or disappointment with a product, service, or experience. In the context of sentiment analysis, negative reviews typically contain complaints, grievances, or negative remarks about the food delivery app’s features, performance, or customer service.
Star Rating
Star rating is a convenient numerical system used by users to rate their satisfaction with a product, service, or experience, typically ranging from 1 to 5 stars. It provides a quick and easy way to convey opinions, with higher ratings indicating greater satisfaction and lower ratings indicating dissatisfaction.
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: App Usability
Generally the app is great but trying to use rewards it tries to use what it wants not the one I’m telling it to use.
Rating: 5 Stars
Topic: Service Quality
Very prompt and friendly staff. My grandson loves Chickfila…so do I.
Rating: 5 Stars
Topic: Product Quality
Love them chicken sandwiches!
Rating: 5 Stars