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Crutchfield

Customer Experience Snapshot

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oCX Score

The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.

%

Positive Sentiment Rate

Users commend the platform for its smooth and secure transaction process, emphasizing the ease of use and excellent communication throughout. The escrow service is frequently mentioned as a key feature that enhances trust and security. Customers appreciate the prompt responses, fast shipping, and professional handling of orders. The platform’s detailed order updates and reliable service make it a preferred choice for many, with numerous users expressing high satisfaction and willingness to recommend it to others.

%

Negative Sentiment Rate

Users have reported numerous issues with Chrono24, including unresponsive customer service, delayed payments, and lack of support in resolving disputes. Many users felt scammed or defrauded, with some receiving incorrect or faulty items and others not receiving their items at all. The platform’s handling of these issues has been criticized as unprofessional and inadequate, leading to significant dissatisfaction among both buyers and sellers.

oCX for Each Topic

  • Ease of Use (89)
  • Service Quality (79)
  • Product Quality (92)
  • Delivery Time (85)
  • Delivery Process (54)
  • Product Price (70)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
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Customer Reviews

Topic: Service Quality

Good comunication and marketing

Rating: 5/5

Topic: Product Price

Great price, super fast shipping. My second purchase from Chrono. Another smooth transaction from start to finish.

Rating: 5/5

Topic: Ease of Use

Easy and smooth transaction. Process just works, especially with trusted and vetted counterparties.
Rating: 5/5