Craft Cuts User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Craft Cuts is a custom manufacturer that specializes in creating personalized wooden letters, signs, and decorative craft items, offering a wide range of products for DIY projects and home decor enthusiasts.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Reviewers are highly satisfied with the quality of products and the efficiency of service. Many commend the fast shipping, helpful customer service, and the ability to handle custom requests with ease. The company is praised for its excellent communication, quick turnaround times, and the high quality of the final products. Customers also appreciate the user-friendly ordering process and the wide range of options available.
%
Negative Sentiment Rate
Craft Cuts has received virtually no negative reviews on Trustpilot, a testament to their exceptional success in consistently meeting and exceeding customer expectations.
oCX for Each Topic
- App Usability (81)
- Service Quality (92)
- Product Quality (94)
- Delivery Time (93)
- Delivery Process (64)
- Product Price (60)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Delivery Process
The work this company does it outstanding. The problem with order is the shipping is way to high. I understand it goes by length and weight but this was outragous. Hence the 4 stars instead of 5.
Rating: 4/5
Topic: Delivery Time
The stencil came in a timely manner and we were able to complete our project without any problems.
Rating: 5/5
Topic: Product Price
Plenty of options to choose from. competitive pricing and easy to navigate the web site
Rating: 5/5