Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Reviewers frequently commend Crutchfield for its fast shipping and high-quality products. The customer service is often described as excellent, with knowledgeable staff providing helpful advice and support. Many customers appreciate the detailed product descriptions and the ease of the ordering process. The overall experience is marked by prompt delivery, competitive pricing, and reliable service, making Crutchfield a preferred choice for many.
%
Negative Sentiment Rate
Many customers expressed frustration with Crutchfield’s order processing and delivery times. Complaints included long wait times for orders, difficulties in canceling orders, and issues with using Crutchfield-specific credit cards. Despite these issues, some customers appreciated the competitive prices and free shipping, though they felt the overall experience was average compared to other vendors.
oCX for Each Topic
- Ease of Use (87)
- Service Quality (78)
- Product Quality (84)
- Delivery Time (85)
- Delivery Process (67)
- Product Price (82)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Delivery Time
Crutchfield had EVERYTHING I needed!!! Top quality equipment and fast shipping! Customer support is second to none!
Rating: 5/5
Topic: Product Price
Lowest prices and 2 day shipping! What more can you ask for?
Rating: 5/5
Topic: Ease of Use
Fast shipping great prices and website makes it easy to select car audio equipment
Rating: 5/5