KSA Digital Banking Apps oCX Report
November 2024
- The average oCX score of KSA digital banking apps is 59, indicating a strong overall performance across the sector.
- 68% of the reviews received were positive, 17% were negative, and the remaining were neutral.
- The most reviewed topic was “Service Continuity” (51% of all reviews), with an impressive 82% positive sentiment and only 14% negative sentiment, showcasing high reliability and user satisfaction.
- The best-performing month was February 2024, with an oCX score of 71, while the lowest score was 48 in September 2024.
Elevate Customer Loyalty and Revenue with Actionable Insights
- Enhance Customer Loyalty: Identify what truly matters to your customers and deliver experiences that keep them coming back.
- Increase Revenue Opportunities: Pinpoint key drivers of satisfaction to optimize offerings and maximize customer spending.
- Stay Ahead with AI-Driven Insights: Uncover patterns in feedback that reveal opportunities for growth and long-term success.
