E-Commerce oCX Report
Fall 2024
oCX Leaderboards: Top Customer-Centric Brands
Explore oCX leaderboards by category. Each tab highlights top 10 companies. To see the rest, just click “Load More”.
The Mobile Apps Top 10 tab only considers reviews from mobile platforms like Google Play and the App Store, which is why scores for some companies may differ from other tabs that also include Trustpilot reviews.
Rank
Brand
oCX Score
1
Etsy
2
Wayfair
3
Rooms To Go
4
Zenni Optical
5
Fashion Nova
6
Shapermint
7
Swappa
8
StockX
9
Sally Beauty
10
JBL
Rank
Brand
oCX Score
1
Crutchfield
2
Swappa
3
Other World Computing
4
Skar Audio
5
Electronic Express
6
Gazelle
7
CASETiFY
8
Blendjet
9
JBL
10
Ring.com
Rank
Brand
oCX Score
1
B-Wear
2
Queensboro
3
Chrono24
4
The Sunglass Fix
5
TeePublic
6
FramesDirect
7
US Killstar
8
Zenni Optical
9
Shapellx
10
Jomashop
Rank
Brand
oCX Score
1
Lamps Plus
2
Nebraska Furniture Mart
3
iCanvas
4
Mixtiles
5
Rugs USA
6
Raymour & Flanigan
7
The RoomPlace
8
Ruby Lane
9
Best Choice Products
10
Bluestone Perennials
Rank
Brand
oCX Score
1
Fragrancebuy.ca
2
Fragrance Outlet
3
microperfumes
4
Planet Beauty
5
FragranceNet
6
Harrys
7
Dermstore
8
FragranceX
9
Sally Beauty
10
Ulta Beauty
11
Sephora
Rank
Brand
oCX Score
1
B-Wear
2
Queensboro
3
Lamps Plus
4
Fragrancebuy.ca
5
Nebraska Furniture Mart
6
Fragrance Outlet
7
iCanvas
8
Crutchfield
9
Mixtiles
10
Chrono24
oCX Leaderboards: Top Customer- Centric Brands
Explore oCX leaderboards for different categories. Each tab highlights the top 10 companies, with an option to click “Load More” to see additional rankings.
The Mobile Apps Top 10 tab only considers reviews from mobile platforms like Google Play and the App Store, which is why scores for some companies may differ from other tabs that also include Trustpilot reviews.
oCX Rankings
Etsy
Wayfair
Rooms To Go
Zenni Optical
Fashion Nova
Shapermint
Swappa
StockX
Sally Beauty
JBL
oCX Rankings
Crutchfield
Swappa
Other World Computing
Skar Audio
Electronic Express
Gazelle
CASETiFY
Blendjet
JBL
Ring.com
oCX Rankings
B-Wear
Queensboro
Chrono24
The Sunglass Fix
TeePublic
Frames Direct
US Killstar
Zenni Optical
Shapellx
Jomashop
I.AM.GIA
Fashion Nova
GlassesUSA
Vivobarefoot
The RealReal
Shapermint
Untilgone
MR. PORTER
KICKS CREW
StockX
Etsy
Redbubble
JustFab US
FableticsUS
UGG
GOAT
oCX Rankings
Lamps Plus
Nebraska Furniture Mart
iCanvas
Mixtiles
Rugs USA
Raymour & Flanigan
The RoomPlace
Ruby Lane
Best Choice Products
Bluestone Perennials
1StopBedrooms
Rugs Direct
Homary
1000Bulbs.com
Rooms To Go
SpareFoot
CPO Outlets
Handy
Wayfair
Houzz
Bellacor
Vivint
oCX Rankings
Fragrancebuy.ca
Fragrance Outlet
microperfumes
Planet Beauty
FragranceNet
Harrys
Dermstore
FragranceX
Sally Beauty
Ulta Beauty
Sephora
oCX Rankings
B-Wear
Queensboro
Lamps Plus
Fragrancebuy.ca
Nebraska Furniture Mart
Fragrance Outlet
iCanvas
Crutchfield
Mixtiles
Chrono24
Rugs USA
Raymour & Flanigan
Swappa
The Sunglass Fix
The RoomPlace
TeePublic
Frames Direct
Ruby Lane
Best Choice Products
Bluestone Perennials
US Killstar
microperfumes
Other World Computing
Zenni Optical
1StopBedrooms
Rugs Direct
Homary
1000Bulbs.com
Skar Audio
Rooms To Go
Planet Beauty
SpareFoot
Electronic Express
CPO Outlets
Shapellx
Jomashop
I.AM.GIA
FragranceNet
Fashion Nova
GlassesUSA
Handy
Vivobarefoot
Harrys
Wayfair
The RealReal
Dermstore
Shapermint
Untilgone
Gazelle
MR. PORTER
KICKS CREW
StockX
Etsy
FragranceX
CASETiFY
Redbubble
JustFab US
FableticsUS
UGG
Sally Beauty
Blendjet
Houzz
Bellacor
JBL
GOAT
Vivint
Ulta Beauty
Ring.com
Sephora
Explore the Factors Shaping Customer Experience
Top 3 Themes: Product quality, service quality and delivery time were identified as themes in 75% of the reviews.
About oCX Score
oCX, or Observational Customer Experience, is a unique metric we’ve developed to gauge the quality of customer experience. Unlike traditional survey-based metrics, oCX is derived from actual written feedback, providing a richer and more authentic reflection of the customer’s perspective. Using advanced AI techniques, we assign numerical scores to customer reviews, allowing us to accurately assess the overall customer experience across various channels, from surveys to social media comments and reviews.