e& money oCX Report
November 2024
- e& money ranked as the 5th among fintechs in the UAE, with an oCX score of 35.
- The average oCX score for UAE fintechs was 55, placing e& money well below this benchmark at 35.
- 83% of the reviews they received were positive, 6% were negative, and the remainder were neutral.
- The most reviewed topic was “Service Continuity” (42% of all reviews), with a positive sentiment rate of 84%.
- The best-performing month for e& money was August 2024, achieving an oCX score of 68, while the lowest score was -31 in December 2023.
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