Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Customers consistently praise the company for its great prices and fast shipping. Many reviews highlight the ease of ordering and the efficiency of the delivery process. Products are often described as well-packaged and exactly as advertised, contributing to a smooth and satisfactory shopping experience.
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Negative Sentiment Rate
Customers faced numerous problems with order processing and customer service at Electronic Express. Issues included incorrect shipping addresses, cancelled orders, unresponsive customer service, and damaged products. Many customers reported rude and unhelpful interactions with customer service representatives, leading to frustration and a reluctance to shop with the company again. The overall sentiment was negative, with many customers feeling neglected and dissatisfied.
oCX for Each Topic
- Ease of Use (79)
- Service Quality (68)
- Product Quality (91)
- Delivery Time (74)
- Delivery Process (27)
- Product Price (85)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Delivery Process
Very difficult to deal with. When making an online order, they could not provide a delivery date for in stock appliances.
Rating: 2/5
Topic: Product Quality
Delivery fast, good quality,thank you Electronic Express
Rating: 5/5
Topic: Ease of Use
Website is easy to use, quick delivery, good prices.
Rating: 5/5