Featured in The DIA White Paper – The Impact of COVID on the Speed of Digital Transformation in Insurance
With the current crises, we witnessed the acceleration of digital transformation processes within insurance companies. The DIA community prepared a detailed white paper on which type of insurtech solutions are more relevant and which to work with to accelerate digital transformation in specific areas. We are pleased to be included with many outstanding insurtechs in the digital interaction area. Most insurers don’t know whether their digital journeys are well received by their customers and, as a result, lose the chance to take proactive actions to fix poor experiences. As Alterna CX, we address the pain by automating a cycle in which we capture direct and indirect feedback during ‘phygital’ customer interactions, understand root causes of satisfaction and address them with relevant actions before they become a bigger problem.
To learn more, you can contact us directly from email@example.com.
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As the first wave of the impact of the pandemic is experienced, we see some changes in this initial response. Based on our conversations with our clients in banking, retail and insurance, we wanted to share approaches and actions regarding Voice of the Customer programs