KSA Fintech Apps oCX Report
November 2024
- The average oCX score of KSA fintech apps is 9, reflecting a relatively low overall performance across the sector.
- 45% of the reviews received were positive, 35% were negative, and the remainder were neutral.
- The most reviewed topic was “Service Continuity” (48% of all reviews), with a moderate 54% positive sentiment and a significant 39% negative sentiment, indicating mixed user experiences.
- The best-performing month was October 2024, with an oCX score of 49, while the lowest score was -36 in January 2024.
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