UAE Fintech Apps oCX Report
November 2024
- The average oCX score of UAE fintech apps is 55, reflecting a strong overall performance across the sector.
- 70% of the reviews received were positive, 15% were negative, and the remaining were neutral.
- The most reviewed topic was “Service Continuity” (44% of all reviews), with an impressive 90% positive sentiment and only 7% negative sentiment, showcasing high reliability in maintaining consistent services.
- The best-performing month was February 2024, with an oCX score of 60, while the lowest score was 48 in January 2024.
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