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Flashbay

Flashbay User Feedback Statistics

Explore comprehensive metrics derived from thousands of user reviews across major platforms.

Flashbay is a leading provider of custom-branded tech products, specializing in USB drives, power banks, and other promotional electronics, delivering high-quality and personalized solutions to businesses worldwide.

oCX Score

The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.

%

Positive Sentiment Rate

Customers are highly satisfied with Flashbay’s customer service, frequently mentioning the responsiveness, helpfulness, and professionalism of the staff. The quality of the products also receives high praise, with many noting the quick turnaround times and the accuracy of the final products. Overall, the experience is described as seamless and efficient, with many customers planning to return for future purchases.

%

Negative Sentiment Rate

Flashbay has received virtually no negative reviews on Trustpilot, a testament to their exceptional success in consistently meeting and exceeding customer expectations. This outstanding track record reflects the company’s dedication to delivering high-quality products and customer service, solidifying their reputation as a trusted leader in their industry.

oCX for Each Topic

  • App Usability (96)
  • Service Quality (96)
  • Product Quality (97)
  • Delivery Time (94)
  • Delivery Process (80)
  • Product Price (92)

The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.

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App Reviews

Topic: Delivery Process

Their service is top notch. Sent me samples via FedEx and were very responsive via email to help me narrow down my decision. Then a prompt and perfectly executed delivery. Couldn’t be more pleased.

Rating: 5/5

Topic: Service Quality

Ellie, was spot on with calls, getting a sample box to us and making any requested changes. The service was so quick it was surprising! Great Job Ellie at Flashbay. We will work with you again. Angi

Rating: 5/5

Topic: Ease of Use

Flashbay’s products are great. Olivia was very helpful in making the ordering and reordering process quick and easy. Highly recommend.
Rating: 5/5

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