FragranceBuy User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
FragranceBuy.ca is a prominent online retailer specializing in a diverse range of authentic fragrances and beauty products, offering high-quality, discounted options that cater to both men and women seeking luxurious scents and skincare essentials.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Customers consistently praise Fragrancebuy for its exceptional customer service, fast shipping, and competitive prices. Many highlight the wide selection of authentic fragrances and the secure packaging of their orders. The company’s rewards program and attentive customer support are also frequently mentioned as standout features. Overall, Fragrancebuy is highly recommended for its reliability and excellent shopping experience.
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Negative Sentiment Rate
Customers are dissatisfied with the customer service, citing slow response times and unhelpful support. Issues include delayed shipping, expensive shipping costs, and problems with order changes and returns. Some customers received incorrect or damaged products and faced difficulties in resolving these issues.
oCX for Each Topic
- App Usability (91)
- Service Quality (83)
- Product Quality (87)
- Delivery Time (85)
- Delivery Process (60)
- Product Price (86)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Delivery Process
I’m made a few purchases from here and always happy with it quality packaging correct orders and shipping as promptly as possible from Canada will continue to shop and order from here
Rating: 5/5
Topic: Ease of Use
The site is very efficient, easy to use and navigate
Topic: Product Price
Good prices for Canadians, great selection, and timely shipping.
Rating: 5/5