alterna experience management

Leverage machine learning-based text analytics that leads to actionable improvement


  • Alterna CX provides cutting-edge machine learning tools, which mines text based data and customer comments to identify sentiments, topics and root causes
  • Identify customer demand, support requests, or churn with built-in intent detection
  • Predict customer emotions such as happiness, confusion, anger, and delight at the moment of customer feedback across different journeys and transactions
  • Predict the effects of specific improvement actions on key business metrics such as NPS, retention, and revenue. Prioritize decisions accordingly
  • Create new topics or change existing topics based on your needs to adapt to changing business conditions and measure the right experience faster
  • Use our out of the box models and start from day 1 or configure a custom model based on your needs
  • Alterna CX text analytics supports multilingual models for different industries including banking, insurance and retail 

Related Resources

How did Koçtaş increase its NPS by 60%? 

The number one home improvement retailer and part of Kingfisher Group in Europe increased Net Promoter Score by 60% only in nine months and boosted its customer-centric culture. Read more

How Can AI Boost NPS Program Effectiveness? 

NPS is a simple metric to measure, but it is not that simple to improve NPS score. A higher NPS score does not always guarantee better performance in business KPI’s. Read More


Leading enterprises reach their experience management goals with Alterna Experience Management

See Alterna CX in action

Contact us to improve experience management in your organization