Leverage machine learning-based text analytics that leads to actionable improvement
- Alterna CX provides cutting-edge machine learning tools, which mines text based data and customer comments to identify sentiments, topics and root causes
- Identify customer demand, support requests, or churn with built-in intent detection
- Predict customer emotions such as happiness, confusion, anger, and delight at the moment of customer feedback across different journeys and transactions
- Predict the effects of specific improvement actions on key business metrics such as NPS, retention, and revenue. Prioritize decisions accordingly
- Create new topics or change existing topics based on your needs to adapt to changing business conditions and measure the right experience faster
- Use our out of the box models and start from day 1 or configure a custom model based on your needs
- Alterna CX text analytics supports multilingual models for different industries including banking, insurance and retail
How did Koçtaş increase its NPS by 60%?
The number one home improvement retailer and part of Kingfisher Group in Europe increased Net Promoter Score by 60% only in nine months and boosted its customer-centric culture. Read more
How Can AI Boost NPS Program Effectiveness?
NPS is a simple metric to measure, but it is not that simple to improve NPS score. A higher NPS score does not always guarantee better performance in business KPI’s. Read More
See Alterna CX in action
Contact us to improve experience management in your organization