Lulu Shopping oCX Report
November 2024
- Lulu Shopping ranked as the 22nd among shopping apps in the UAE and KSA combined, with an oCX score of -20.
- The average oCX score for UAE and KSA shopping apps was 34, placing Lulu Shopping significantly below this benchmark at -20.
- 28% of the reviews they received were positive, while 47% were negative, and the remainder were neutral.
- The most reviewed topic was “Service Quality” (20% of all reviews), with 40% positive sentiment and 46% negative sentiment, reflecting significant dissatisfaction.
- The best-performing month for Lulu Shopping was July 2024, with an oCX score of 2, while the lowest score was -36 in December 2023.
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