Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers express high satisfaction with Mixtiles, praising the ease of ordering and the quality of the product. The ability to easily move and rearrange the tiles is a standout feature. Exceptional customer service is a recurring theme, with many noting the prompt and helpful responses. The product is popular for both personal use and as gifts, with many repeat customers.
%
Negative Sentiment Rate
Customers are frustrated with the mounting and adhesion quality of the tiles. Many report that the tiles frequently fall off the walls, causing damage and requiring additional adhesives to keep them in place. The switch from sticky backs to magnetic mounts has been particularly unpopular, with many customers finding the new system unreliable. Despite liking the photo quality, the poor mounting solutions have led to significant dissatisfaction.
oCX for Each Topic
- Ease of Use (91)
- Service Quality (83)
- Product Quality (85)
- Delivery Time (89)
- Delivery Process (53)
- Product Price (74)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Service Quality
I absolutely love my mixtures! They get better and better each time I order! Great customer service, great quality and fast delivery!!!
Rating: 5/5
Topic: Product Price
Mixtiles is legit, photos are very price and they always have a promo going on! App never gives me issues and is super easy to use.
Rating: 5/5
Topic: Ease of Use
Easy To arrange , photos came quickly and perfectly.
Rating: 5/5