Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers are highly satisfied with the wide range of high-quality products and designers available. The seamless returns policy, fast shipping, and careful packaging are frequently mentioned. The website is praised for its ease of navigation and detailed product information, including accurate sizing guides. Overall, the shopping experience is described as excellent, with many customers recommending the site for its premium fashion offerings.
%
Negative Sentiment Rate
Customers frequently report issues with orders not arriving, receiving wrong items, and facing a convoluted and frustrating return process. Many have had to deal with unhelpful customer service and long wait times for refunds or exchanges. Overall, the experience has left many customers dissatisfied and unwilling to shop again.
oCX for Each Topic
- Ease of Use (78)
- Service Quality (29)
- Product Quality (80)
- Delivery Time (75)
- Delivery Process (7)
- Product Price (50)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Delivery Process
Order never arrived and then sent multiple cancellation emails claiming I had returned the items
Rating: 1/5
Topic: Ease of Use
Really good website and service. Great products.
Rating: 5/5
Topic: Product Quality and Product Price
Great bargain and good quality products!!!!
Rating: 5/5