Namshi oCX Report
November 2024
- Unfortunately, Namshi ranked as the last among shopping apps in the UAE and KSA combined, with an oCX score of -48.
- The average oCX score for UAE and KSA shopping apps was 34, placing Namshi significantly below this benchmark at -48.
- Only 13% of the reviews they received were positive, while 61% were negative, and the remainder were neutral.
- The most reviewed topic was “Ease of Use of App” (21% of all reviews), with a mere 10% positive sentiment and a substantial 67% negative sentiment, highlighting significant user frustration.
- The best-performing month for Namshi was July 2024, with an oCX score of -24, while the lowest score was -59 in January 2024.
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