noon oCX Report
November 2024
- noon ranked as the 10th among shopping apps in the UAE and KSA combined, achieving an oCX score of 45.
- The average oCX score for UAE and KSA shopping apps was 34, with noon performing above this benchmark at 45.
- 65% of the reviews they received were positive, 20% were negative, and the rest were neutral.
- The most reviewed topic was “Service Quality” (22% of all reviews), with 73% positive sentiment and 21% negative sentiment, reflecting mixed user experiences.
- The best-performing month for noon was July 2024, with an oCX score of 64, while the lowest score was -34 in November 2023.
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