How CX Priorities Differ Across the Atlantic

Learn more about Alterna CX

Listen Now

Alterna CX Co-Founder and CEO, Gürol Kurt, has recently joined the “Talking CX – CX Around the World” podcast series. The program is hosted by Robin Miller and Graham Clark, who lead discussions and share stories about customer experience. Kurt with over twenty years of CX expertise appears in two episodes.

 The first episode shines a light on:

  • Real world CX stories from Central European companies and Gürol Kurt’s approach to CX strategy.
  • Kurt explains how CX in Central Europe differs from its conception in the U.S.A.
  • Lessons that can be applied to any market.

In the sequel, the panel discusses the Alterna CX report on the five top trends that every CX professional would be wise to follow closely in 2022:

  • Whether familiar or relatively new, how each trend will play a key role this year in Central Europe and beyond.
  • Explanation of each topic with solid examples.
    • Real time CX analytics
    • Problem solving matters more than ever
    • Omnichannel is not an option
    • Hyper personalization
    • The rise of employee experience

Related Resources

Social Media Sentiment Analysis: Boosting Engagement Strategies


In today’s digitally connected world, social media has become a cornerstone of customer engagement, offering businesses unparalleled opportunities to connect with their audience, gather feedback, and build brand loyalty. However, amidst the vast sea of social media conversations, deciphering the sentiments and emotions expressed by customers can be a daunting task.

Introducing oCX, the New, AI-Generated CX Metric


  • oCX, or “Observational Experience,” is a unique metric that assesses the quality of a company’s customer experience without relying on traditional surveys.
  • This metric is powered by AI technology that analyzes individual customer opinions expressed in unsolicited text comments on social media, review sites, and other online platforms.
AI's Sentiment Analysis: Enhancing Customer Feedback Software

Food Delivery oCX Report

Spring 2024


As the growth rate of the food delivery industry slows, the competition to acquire and retain customers intensifies. To gain an edge, it’s crucial to understand and swiftly respond to customer needs. In the Spring edition of our Food Delivery Industry report, we analyzed the customer needs across 75 food delivery brands, including industry giants like Uber Eats, DoorDash, Grubhub, Domino’s, and Starbucks.