Ring.com

Customer Experience Snapshot

oCX Score

The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.

%

Positive Sentiment Rate

Users express high satisfaction with the Ring doorbell and security system, emphasizing the sense of safety and security it provides. Many reviews mention the ease of installation, clear video quality, and the ability to monitor their homes remotely. Customers appreciate the notifications and the ability to communicate through the doorbell, which adds to their peace of mind. The system is highly recommended for its reliability and effectiveness in home security.

%

Negative Sentiment Rate

The Ring app is widely criticized for its poor functionality and user experience. Users report frequent crashes, slow loading times, and issues with live view and playback. Many find the app difficult to navigate and unreliable, with notifications often delayed or missing entirely. Recent updates have exacerbated these problems, leading to increased frustration. Customer support is also deemed inadequate, with many users feeling that their issues are not being properly addressed. Overall, the app’s performance is seen as a major drawback to the Ring system.

oCX for Each Topic

  • Ease of Use (-39)
  • Service Quality (-8)
  • Product Quality (39)
  • Delivery Time (-33)
  • Delivery Process (-21)
  • Product Price (-61)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.

Customer Reviews

Topic: Delivery Process

They intentionally miss represent (lie) about shipping/arrival times. Not a good look when you are “trusting” a company with your protection!

Rating: 2/5

Topic: Product Price

You need to pay for picture in picture lol. Greed

Rating: 1/5

Topic: Product Quality

Very good, but I don’t hear any more of the sound of chime when there is a movement. Can I have it again, please? Thank you
Rating: 5/5