Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
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Negative Sentiment Rate
oCX for Each Topic
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Delivery Process
They intentionally miss represent (lie) about shipping/arrival times. Not a good look when you are “trusting” a company with your protection!
Rating: 2/5
Topic: Product Price
You need to pay for picture in picture lol. Greed
Rating: 1/5
Topic: Product Quality
Very good, but I don’t hear any more of the sound of chime when there is a movement. Can I have it again, please? Thank you
Rating: 5/5