Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers are extremely pleased with the attentive and knowledgeable customer service. Specific staff members are frequently mentioned for their helpfulness and efficiency, making the purchasing process smooth and enjoyable.
%
Negative Sentiment Rate
Users are frustrated with the website and app’s poor functionality. Common issues include navigation problems, crashes, and difficulties in completing purchases. The app’s design flaws and excessive data collection are also criticized, leading to a negative user experience.
oCX for Each Topic
- Ease of Use (-7)
- Service Quality (65)
- Product Quality (92)
- Delivery Time (43)
- Delivery Process (0)
- Product Price (46)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Ease of Use
App not user friendly.
Rating: 1/5
Topic: Service Quality
Awesome customer care.
Rating: 5/5
Topic: Product Price
They have everything I need and more at good prices
Rating: 5/5