Support Business Analyst

Location: Remote

Post date:  January, 2022

About Us

Alterna CX is a growing technology company. Our machine learning powered voice-of-the-customer (VoC) solution helps companies to continuously improve customer and employee satisfaction. Gartner has recently named us as promising vendor among top 3% of vendors globally in its Magic Quadrant for Voice of Customer applications, along with Forrester recognizing our proprietary technology. We are working with some of the most recognized banks, retailers and insurers in Europe and Asia.


    • Conduct data analysis before project implementation process and prepare the required documentation agreed with customer (data mappings, data flows etc.)
    • Attend client meetings to gather requirements and understand the needs further
    • Provide API and the other technical details regarding the integration points of the product
    • Follow the testing of the deployments and UAT process of the implementation project
    • Provide front-line primary technical support to end users on various technical issues and questions relating to product
    • Work very closely with our development team, providing required technical details to them and follow the development process


About You

  • BSc/BA in Computer Science, Math, Information Technology or related areas
  • Exceptional written and verbal communication skills in English
  • Good communication and team collaboration skills
  • Minimum 2 years of analyst experience
  • Experience with different databases and SQL, MSSQL is huge plus
  • Basic understanding of SDLC (waterfall, agile) and ITSM (incident, request, problem, change etc.)
  • Familiarity with the RESTful API, Webservices, XML/JSON structures and Swagger & Postman tools
  • Experience with agile development practices
  • Proven ability to thrive in a challenging, demanding and rapidly changing environment
  • Experience with some mockup tools like Balsamiq, Visio, Mockplus etc