Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers consistently praise the fast shipping and excellent product quality. Many reviews highlight that items arrived quickly, often ahead of schedule, and were in perfect or better-than-expected condition. The purchasing process is described as easy and efficient, with accurate product descriptions and transparent pricing. Overall, customers are very satisfied with their purchases and the service provided.
%
Negative Sentiment Rate
Customers frequently report receiving items that do not match their descriptions or photos, with issues such as incorrect sizes, undisclosed damages, and poor condition. Many buyers express frustration over non-returnable items and high shipping costs, which exacerbate their dissatisfaction. The inconsistency in product quality and misleading listings have led to a significant loss of trust among both buyers and sellers.
oCX for Each Topic
- Ease of Use (68)
- Service Quality (46)
- Product Quality (70)
- Delivery Time (73)
- Delivery Process (15)
- Product Price (51)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Service Quality
Nobody resolved my issue
Rating: 1/5
Topic: Product Price
Love the large collection of beautiful designer clothes at discounted price.
Rating: 5/5
Topic: Delivery Time
Item better than description, very well packaged and received within a few days. I’m very happy with my item thanks so much.
Rating: 5/5