Thrive Market User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Thrive Market is an online marketplace that offers organic, sustainable, and natural products at affordable prices. They curate a wide selection of groceries, household items, beauty products, and supplements, making healthy living accessible and convenient for their members.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
For Thrive Market, the most positively reviewed aspect was “Product Quality.” Similar to general positive feedback, users often commend the diversity and excellence of the items offered, highlighting how they meet or exceed expectations in terms of freshness, packaging, and overall quality. This indicates a strong emphasis on providing high-quality products that cater to diverse consumer preferences, including niche and health-conscious options.
%
Negative Sentiment Rate
Thrive Market received some negative feedback regarding “Service Quality,” despite achieving the best overall oCX score in the report. While their Service Quality oCX score was below average compared to the other Top 10 companies, it’s important to note that this was a relatively minor aspect in an otherwise stellar performance. Areas for improvement in Service Quality primarily include customer support interactions. Users have provided constructive criticism regarding the responsiveness and helpfulness of customer service representatives, suggesting potential areas for refinement. Issues reported include occasional delays in issue resolution and a perception of an opportunity to enhance customer satisfaction.
oCX for Each Topic
- App Usability (66)
- Service Quality (56)
- Product Quality (94)
- Delivery Time (83)
- Delivery Process (24)
- Product Price (70)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Product Price
Awesome healthy deals for the whole family, and surprisingly affordable. thanks Thrive, for also valuing your customers.
5 Stars
Topic: Product Variety
Thrive Market is honestly my favorite place to shop. They have health food products at Walmart prices. It’s the best resource to find foods that my kid with allergies can have as well healthy options for the whole family.
5 Stars
Topic: App Usability
Easy to navigate! Love that you can shop by diet. Needs a “save for later” option.
4 Stars