What Awaits Customer Experience in Financial Services
in 2021 – the Year of Hope
In our expert opinion webinar, we are joined by Graham Clark, experience management revolutionary and leader at Customer Results and Michelle Spaul, Customer Experience Consultant and Founder of Delta Swan, to uncover the challenges and opportunities for CX in financial services
Watch the recording now
So, what awaits customer experience in financial services and banking in 2021 – the year of hope?
In our first webinar of the year, we are excited to feature two experts. Graham Clark, a passionate experience management revolutionary, bringing 35 years of experience across EMEA, APAC, and the Americas driving business improvement and transformation. Our second expert speaker, Michelle Spaul, Customer Experience Consultant and founder of Delta Swan, believes in SMBs deserve the competitive advantages enjoyed by big companies and was named one of the CXM’s CX Stars of 2021, placed in the top ten of professionals.
Our discussion topics include:
The challenges and opportunities for financial services in 2021
For the first time ever, Graham will share the initial findings of the annual CX Challenges Report by Customer Results (we will share the full report following the webinar)
CX themes for financial services – Recommended action areas to get the most out of 2021
VP Customer Experience & Digital Transformation & Consultant at Customer Results
Customer Experience Consultant & Founder of Delta Swan
Co-Founder at Alterna CX