Alterna CX
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AI-Driven CX Solutions for Customer Teams

 

With our advanced analytics capabilities, make data-driven decisions to deliver the best experiences and maximize satisfaction.

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improve your CX quality

Affordable

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Harness the Power of Customer Voices for Strategic Decisions

  • Learn about customer issues the instant they occur, including slow customer support, poor user interface, confusing messaging, and more.

  • Find key issues to fix to improve your company’s reputation while maintaining loyalty

  • Understand the customer experience-related obstacles in the customer journey and address these pain points to deliver seamless experiences.

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Pinpoint Key Drivers of Customer Satisfaction

  • Make customer-centric decisions by listening to your customers’ wants. Quickly understand how your customers feel about your services and products using AI technology.

  • Identify the factors driving repeat orders and loyalty, and establish a correlation between customer experience performance, order growth, and sales.

  • Ensure your products and services meet customer expectations and remain aligned with industry trends.

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Centralize Customer Feedback to Gain Holistic Insights.

  • Transform thousands of unstructured data into actionable feedback to achieve a comprehensive CX approach. Implement necessary actions to drive impact and prevent churn.

  • Gain insight into specific trends and themes in customer feedback on one screen. Listen to your customers’ own words without the need for hours of manual analysis.

  • Improve communication between different teams and departments to build seamless workflows

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Trusted By

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Mediamarkt

 

One Screen for All Voice of Customer Data

 

Seeing is believing

 

Learn how to apply AI to analyze all experience related “signals” generated by your customers

 

• See how Alterna CX can solve your pain points
• Quickly get started with a free trial
• Discover Alterna’s full potential

 

 

 

 

 

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BURADA BİTİYOR AŞAĞIDAKİ KISIMLARI İGNORE EDEBİLİRSİNİZ

Survey Feedback Analytics

Easily collect, analyze, and interpret survey responses to uncover valuable insights. With our intuitive analytics tools, transform raw survey data into actionable insights that drive meaningful business outcomes and foster long-term customer loyalty.

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Social Analytics

Analyze customer reviews from platforms such as Reddit, App Store, Amazon to uncover valuable trends. Gain a comprehensive understanding of customer perceptions, identify strengths and weaknesses, and take proactive steps to enhance brand reputation.

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Transactional VOC Program

Transform your customer insights with our transactional Voice of Customer program. Capture real-time feedback at key touchpoints, analyze sentiment, and uncover actionable insights to enhance customer experiences. Drive meaningful improvements, increase loyalty, and boost revenue by aligning your business strategies with customer feedback.

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Product Analytics

Dive deep into user behavior, track product usage patterns, and analyze feature adoption to gain valuable insights. Identify areas for improvement, prioritize enhancements, and optimize the user experience for increased satisfaction and retention. With our advanced analytics capabilities, make data-driven decisions to drive product innovation and maximize ROI.

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Alterna CX Use Cases

Customer Experience Analytics

Understand the factors

influencing customer

satisfaction

Customer Support Analytics

Listen to the voice of your

customers to provide

seamless solutions

Product Feedback Analytics

Improve your product

experiences by analyzing

customer feedback

How Will Revelio Influence Your Results?

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60% decrease in churn

50% increase in customer satisfaction

20% drop on time spent on data gathering