Alterna CX
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AI-Driven CX Solutions for Product Teams

 

With our advanced analytics capabilities, make data-driven decisions to deliver the best products and maximize ROI.

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improve your CX quality

Affordable

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Identify product pain points and find solutions

  • Learn about product issues the instant they occur, including unexpected bugs, slow loading times, broken navigation links, and more.

  • Ensure consistent product quality to maintain customer loyalty and prevent churn.

  • Understand the product-related obstacles in the customer journey and address these pain points to deliver seamless experiences.

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Drive innovation by optimizing your product strategy 

  • Optimize your product strategy by addressing questions such as “what factors impact adoption?” and “what hinders customer conversion?”

  • Understand your customers’ needs by viewing your products from their perspective. Make relevant and precise product decisions.

  • Ensure your product meets market expectations and remains aligned with industry standards.

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Enhance product roadmaps through investment prioritization 

  • Don’t spend hours manually categorizing product issues. Utilize the power of Alterna’s AI technology to uncover hidden product issues, requests, and improvements effortlessly.

  • Observe the real-world drivers of product satisfaction to predict the impact of improvements accurately.

  • Improve communication between marketing teams, CX teams, and product teams to build seamless workflows

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Trusted By

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Mediamarkt

 

One Screen for All Voice of Customer Data

 

Seeing is believing

 

Learn how to apply AI to analyze all product related “signals” generated by your customers

 

• See how Alterna CX can solve your pain points
• Quickly get started with a free trial
• Discover Alterna’s full potential

 

 

 

 

 

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BURADA BİTİYOR AŞAĞIDAKİ KISIMLARI İGNORE EDEBİLİRSİNİZ

Survey Feedback Analytics

Easily collect, analyze, and interpret survey responses to uncover valuable insights. With our intuitive analytics tools, transform raw survey data into actionable insights that drive meaningful business outcomes and foster long-term customer loyalty.

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Social Analytics

Analyze customer reviews from platforms such as Reddit, App Store, Amazon to uncover valuable trends. Gain a comprehensive understanding of customer perceptions, identify strengths and weaknesses, and take proactive steps to enhance brand reputation.

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Transactional VOC Program

Transform your customer insights with our transactional Voice of Customer program. Capture real-time feedback at key touchpoints, analyze sentiment, and uncover actionable insights to enhance customer experiences. Drive meaningful improvements, increase loyalty, and boost revenue by aligning your business strategies with customer feedback.

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Product Analytics

Dive deep into user behavior, track product usage patterns, and analyze feature adoption to gain valuable insights. Identify areas for improvement, prioritize enhancements, and optimize the user experience for increased satisfaction and retention. With our advanced analytics capabilities, make data-driven decisions to drive product innovation and maximize ROI.

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Alterna CX Use Cases

Customer Experience Analytics

Understand the factors

influencing customer

satisfaction

Customer Support Analytics

Listen to the voice of your

customers to provide

seamless solutions

Product Feedback Analytics

Improve your product

experiences by analyzing

customer feedback

How Will Revelio Influence Your Results?

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60% decrease in churn

50% increase in customer satisfaction

20% drop on time spent on data gathering