AI-Driven CX Solutions For Every Team
Empower your CX strategy with Alterna’s AI-driven solutions. From sentiment analysis to proactive customer engagement, our platform enhances customer experiences across diverse industries and use cases.
Alterna CX Use Cases
Customer Experience Analytics
Understand the factors
influencing customer
satisfaction
Customer Support Analytics
Listen to the voice of your
customers to provide
seamless solutions
Product Feedback Analytics
Improve your product
experiences by analyzing
customer feedback
Customer Experience Analytics
Open Ended Text Analytics – Understand the relation of customer experience performance with order growth and sales
NPS Simulator – Identify drivers of satisfaction and loyalty to predict impact of improvements
Turn Feedback into Action– transform unstructured survey data into actionable insights that drive meaningful business outcomes and foster long-term customer loyalty
Customer Support Analytics
Measure and Improve Online Reputation
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Analyze thousands of social data from various sources on a single screen
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Gain a comprehensive understanding of customer complaints and turn them into strengths
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Take proactive steps to fix performance in different regions and branches
Product Feedback Analytics
Product Roadmap – Understand the pain points impacting conversion and transform them into successful orders on both the website and the app
Understand User Behavior – Understand user sentiments and trends and turn them into actionable insights to refine your product strategy
Product Strategy – Automatically analyze product related reviews and track product usage patterns and prioritize areas for improvement
Increase Communication – Improve communication between marketing teams, CX teams, and product teams to build seamless workflows
Customer Testimonials
HB
Saved 200+ hours of manual analysis
Increased NPS by 18 points
Alterna CX Industries
Fintech
E-Commerce
Food Delivery
One Screen for All Voice of Customer Data
Seeing is believing
Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.
