Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers are highly satisfied with both the quality of Vivobarefoot shoes and the exceptional customer service. Reviews frequently mention the comfort and durability of the shoes, as well as the efficient and friendly support from representatives in resolving issues such as returns, exchanges, and product defects. The brand’s commitment to customer satisfaction and product excellence is evident.
%
Negative Sentiment Rate
Customers frequently report poor customer service experiences, including delayed responses, unhelpful automated replies, and difficulties in processing returns and refunds. Many customers have faced long wait times for refunds, incorrect orders, and unresponsive support channels, leading to significant frustration despite the generally positive feedback on the product quality.
oCX for Each Topic
- Ease of Use (87)
- Service Quality (57)
- Product Quality (53)
- Delivery Time (44)
- Delivery Process (-13)
- Product Price (28)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Service Quality
Great product but good luck receiving you shoes. Terrible customer care. Inhad to chat for minutes and minutes to get a simple order number that was never issues or sent to my email after payment. Update: until now I haven’t received my shoes
Rating: 2/5
Topic: Ease of Use
Quality and ease of ordering.
Rating: 5/5
Topic: Product Quality
An excellent product and great online purchase experience.
Rating: 5/5