Improving Employee Engagement
With the increasing influence of agile in the way of working organizations, improving employee engagement has become even more critical today as a means of enhancing productivity and retaining key talent.
Why VoE?
Retention of Key Talent: Track and identify the key moments of each employee journey from recruitment and onboarding to separation.
Higher Productivity – Pulse measurement to increase with faster and frequent feedback
Ensure Happiness of Customer – Excel in customer experience through engaged employees
Key Features of Alterna CX
Measure and Improve Employee Journey
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Focus on journeys and personas
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Deploy in natural habitat – integrated to existing platforms already used by employees
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Employee journey specific: recruitment, onboarding, promotion
Act Fast and Frequent with Pulse
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Increase check-points for engagement
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Measure not only performance but also how employees are reflecting upon company events, announcements, organizational changes
Learn Continuously from leveraging employee text feedback
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Meaningful and actionable classification of topics
- Understand which factors impact engagement scores continuously
- Track engagement drivers by department, team, and employee groups
Monitor and Take Action through a real-time process to initiate proactive employee retention
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Track trends and highlights across the organization from a single place
- Apply text analytics in real-time to detect alert situations such as intent to leave for a high performing talent
Recent News
Customer Experience Strategy: How to Find the Right Approach for Your Company
A well-defined customer experience strategy can set your business apart in a competitive market. But with varying business needs, customer bases, and industry demands, there is no one-size-fits-all approach. The right strategy depends on your company’s unique circumstances, goals, and resources.
Decoding The Customer
Loads of valuable signals can tell a company what a customer feels about their customer experience, or the extent to which the customer has been highly successful with the company’s product or service, or even how efficient the company’s website is in providing information and access.
CX Metrics NPS, CSAT, or CES: Is It Telling the Whole Story?
Beyond Customer Experience Metrics: Leveraging Text Analytics for Deeper Customer Insights and Improved CX Management
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Seeing is believing
Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.