Smart Investment in AI for an Enhanced Customer Experience
In our expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how it is possible to achieve both CX satisfaction and financial benefits simultaneously with real-life examples
Today, customer experience has become a competitive advantage for companies. According to Gartner, 81% of companies expect to compete mostly or entirely based on customer experience. In addition, AI-based technology investments in customer experience have increased in recent years, giving companies a cutting edge to compete while attaining an impressive return on investment (ROI), if only done right.
In our expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how to achieve both CX satisfaction and financial benefits simultaneously with real-life examples. Our discussion topics include:
- AI within the context of customer experience
- Real-life examples of wisely selected AI investments in CX
- The importance of AI maturity and a robust data model at the heart of all CX investment
Watch the recording now
Director, Tinderbox Technologies
CEO, Alterna CX
With increasing competition across industries, it is more important to understand what customers are thinking about the products and/or services provided by companies.
Voice of Customer program enables companies to systematically capture, track, and analyze customer feedback and act based on the collected insights.
Discover Voice of Customer Solution