The Future of Retail and Customer Experience
Industry Leader discussion with Yenal Gökyıldırım, CEO of MediaMarkt, and
Çağlar Göğüş, CEO of Doğan Holding
Yenal Gökyıldırım, CEO of MediaMarkt, talked about how the company adapted to the uncertainties and shared his view of the future of retail and customer experience. In our new Industry Leaders recording, Çağlar Göğüş, CEO of Doğan Holding, our moderator for this recording, asked critical questions to unveil the underlying reasons for MediaMarkt’s success.
Here are some of our discussion topics:
- Why is customer experience important, and why should it be integrated within the company strategy?
- How did Covid-19 and evolving customer expectations shape the future of retail?
CEO, MediaMarkt Turkey
CEO, Doğan Holding
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