Unlock the Potential of Customer Insights Instantly
Do you lack the resources and time to get full control of your unstructured data? With Alterna Copilot, effortlessly analyze all voice of customer data from a single screen. Get a deeper reflection of customer experience with generative AI technology.
Why Alterna Copilot?
Results-Driven
Seamlessly integrate data from multiple sources, leverage advanced analytics for real-time insights, and streamline processes for faster decision-making.
User-Friendly
Alterna Copilot is engineered to simplify data analysis for CX professionals.We prioritize seamless onboarding and swift implementation, all without the need for client IT.
Cost-Effective
Experience affordability without compromising quality. With a complimentary free trial, explore Alterna Copilot’s full capabilities risk-free and get personalized solutions.
Watch How We Do It
Introducing oCX – A new era for open ended reviews.
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oCX, observational customer experience, is designed as a metric aimed at evaluating a customer’s satisfaction on a scale of 0 to 10 without asking them.
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oCX can provide a deeper reflection of customer experience by analyzing emotions in open-ended customer comments through text analysis. This powerful method understands the customer’s voice and quantifies it.
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oCX score guides you to deliver exceptional customer experiences while maximizing operational efficiency and growth.
All voice of customer data in one screen
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Our game-changing AI algorithm delivers real-time insights from 85+ data sources such as CRM data, survey data, social data.
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Identify topics, issues, and sentiments to enhance customer interactions, and drive business growth effortlessly.
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Real-time monitoring and reporting capabilities provide you with instant visibility into key performance metrics, allowing you to quickly identify trends and address issues as they arise.
Get a holistic view of your customer’s journey
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Connect different voice of customer data sources with readily integrated 85+ data sources such as Google Reviews, App Store, Amazon, Reddit and more.
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Upload your own data in two clicks and capture the voice of your customers instantly without a client IT.
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Turn feedback into action and implement data-driven strategic decision-making.
Measure the ROI of your CX initiatives.
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Instantly extract meaningful insights from various data sources, each containing numerous customer touchpoints and an abundance of unstructured CX data across every platform.
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Leverage historical insights to inform your business decisions.
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Control your customer feedback with advanced filters and customizations
How Will Alterna Copilot Influence Your Results?
Pricing
Starter
$499/month
5,000 Responses (monthly)
5 Data Scrapers
API Access
Advanced Analytics, Reporting and oCX
Insight Miner (Generative AI Powered)
Advanced Sentiment and Intent Analysis
Industry Specific Topic Analysis
2 Languages
5 Users
Email Support
Enterprise
Customized Packages and Services
For custom solutions with higher limits, advanced features, or tailored services to fit your business needs, please contact us for personalized pricing and details.
Add-ons
Additional Response Packages
Additional User Packages
Advanced Training Sessions
Data Preparation and Upload Assistance
Custom Integrations
Survey Programs
PII Removal
Data Export API
Custom Model
