We’re thrilled to announce that we’ve added three leading marketplaces—Amazon, Walmart, and Target—as ready data sources, making it easier than ever for e-commerce, customer experience, and marketing teams to turn customer feedback into business results with the power of AI!
What Can You Do with Our New Data Sources?
- Collect Reviews from Amazon at the URL Level
Capture daily reviews of products sold on Amazon so you can keep a close watch on evolving sentiment. - Enhance Competitive Intelligence
Analyze competitor product reviews periodically to identify areas of opportunity and stay ahead of the curve. - Centralize Feedback
Connect insights from multiple platforms to get a holistic view of your customers’ experiences and needs. - Leverage AI for Sentiment and Trend Analysis
Use our machine learning and generative AI models to quickly gauge customer sentiment and emerging trends. - Track Your oCX Score
Discover how your product or brand is performing in terms of customer satisfaction and overall experience quality.
These new data sources bring you closer to understanding your customers’ needs and improving their experiences across multiple platforms.
Some of Our Ready Integrations:
- Amazon
With millions of reviews from customers worldwide, Amazon is a critical feedback channel for e-commerce businesses. This integration helps you track and understand customer preferences, ensuring your product offerings meet expectations.
- Walmart
As one of the largest retailers globally, Walmart’s customer feedback is vital for brands aiming to succeed in retail. Alterna CX’s integration allows you to stay on top of customer sentiment and make better decisions for your business.
- Target
Target’s integration ensures that you don’t miss out on valuable customer feedback from this major retailer. Monitor reviews, identify common themes, and take actionable steps to improve your offerings.
- Trustpilot
Trustpilot is a go-to platform for transparent and authentic customer reviews. By integrating Trustpilot into Alterna CX, you can streamline the process of analyzing customer sentiment and act on feedback promptly.
- App Store
For businesses with mobile apps, customer feedback from the App Store is invaluable. Alterna CX lets you track and analyze app reviews to enhance functionality, resolve common issues, and keep your users happy.
- Google Play
If you’re on the Android platform, reviews on Google Play provide critical insights into customer satisfaction. With this integration, Alterna CX brings these insights into one unified dashboard, so you can quickly identify trends and areas for improvement.
- Yelp
Restaurants, retail, and service-oriented businesses rely heavily on Yelp reviews. With Alterna’s Yelp integration, you can centralize this feedback, identify patterns, and improve customer service based on real reviews.
- Consumer Affairs
Consumer Affairs focuses on helping businesses connect with customers through verified reviews. Integrating this data into Alterna CX allows you to manage feedback efficiently and strengthen trust with your audience.
- Google Reviews
Google Reviews is one of the most influential platforms for customer feedback. With this integration, you can monitor reviews about your brand from Google’s vast network, ensuring you stay informed about what customers are saying and respond effectively to their needs.
- Site Jabber
Site Jabber is a trusted platform for customer reviews on small businesses and online services. By integrating Site Jabber with Alterna CX, you can gather and analyze feedback from loyal customers and new users alike to understand their expectations and improve their experience.
- DoorDash
DoorDash is a leading platform for food delivery services, providing valuable insights into customer preferences and satisfaction. By integrating DoorDash with Alterna CX, you can easily analyze reviews to enhance delivery experiences and better serve your customers.
- Uber Eats
Uber Eats is a popular platform for food delivery, with a wealth of customer feedback that can drive improvements. With this integration, Alterna helps you centralize and analyze Uber Eats reviews, allowing you to address issues and improve customer satisfaction effectively.
With Alterna CX, you’re equipped with the tools you need to gather actionable insights, save time, and make smarter business decisions. Take control of your customer feedback today and elevate your customer experience strategy!
Ready to Get Started?
Our mission is to help you unlock actionable insights across the platforms that matter most to your business. With these integrations—and many more—you’ll have a holistic view of your customers’ voices, enabling you to make data-driven decisions that truly resonate.
Want to learn more or see a demo?
Get a customized demo to discover how our platform can make customer feedback a competitive advantage.
Final Thoughts
By offering these new integrations, we’re closing the gap between your brand and its customers, helping you stay agile and responsive. We can’t wait to see what you’ll accomplish with these powerful tools in your hands.
