Unlock the Potential of Customer Insights Instantly

Do you lack the resources and time to get full control of your unstructured data? With Alterna Copilot, effortlessly analyze all voice of customer data from a single screen. Get a deeper reflection of customer experience with generative AI technology.

 Why Alterna Copilot?

Results-Driven

Seamlessly integrate data from multiple sources, leverage advanced analytics for real-time insights, and streamline processes for faster decision-making.

 

User-Friendly

Alterna Copilot is engineered to simplify data analysis for CX professionals.We prioritize seamless onboarding and swift implementation, all without the need for client IT.

Cost-Effective

Experience affordability without compromising quality. With a complimentary free trial, explore Alterna Copilot’s full capabilities risk-free and get personalized solutions.

Watch How We Do It

Introducing oCX – A new era for open ended reviews.

  • oCX, observational customer experience, is designed as a metric aimed at evaluating a customer’s satisfaction on a scale of 0 to 10 without asking them.

  • oCX can provide a deeper reflection of customer experience by analyzing emotions in open-ended customer comments through text analysis. This powerful method understands the customer’s voice and quantifies it.

  • oCX score guides you to deliver exceptional customer experiences while maximizing operational efficiency and growth.

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All voice of customer data in one screen

  • Our game-changing AI algorithm delivers real-time insights from 85+ data sources such as CRM data, survey data, social data.

  • Identify topics, issues, and sentiments to enhance customer interactions, and drive business growth effortlessly.

  • Real-time monitoring and reporting capabilities provide you with instant visibility into key performance metrics, allowing you to quickly identify trends and address issues as they arise.

Get a holistic view of your customer’s journey

  • Connect different voice of customer data sources with readily integrated 85+ data sources such as Google Reviews, App Store, Amazon, Reddit and more.

  • Upload your own data in two clicks and capture the voice of your customers instantly without a client IT.

  • Turn feedback into action and implement data-driven strategic decision-making.

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Measure the ROI of your CX initiatives.

  • Instantly extract meaningful insights from various data sources, each containing numerous customer touchpoints and an abundance of unstructured CX data across every platform.

  • Leverage historical insights to inform your business decisions.

  • Control your customer feedback with advanced filters and customizations

How Will Alterna Copilot Influence Your Results?

Choose Your Plan

Tailored for every business size, our CX software pricing gives you access to the tools you need. Try any plan with a free 14-day trial to explore features and discover the best fit for your needs.

Starter Tier

$149 / month

1,000 Responses (monthly)
3 Data Scrapers
Advanced Analytics, Reporting and oCX
Generative AI with Summary Manager, Industry-Specific Topics, Emotion Detection, and Intent Analysis
1 Language
Data Retention (2 Years)
1 User
Email Support

Growth Tier

$399 / month

5,000 Responses (monthly)
5 Data Scrapers
AI-Scored Data via Data Export API
API Access
Advanced Analytics, Reporting and OcX
All Starter Features + Insight Miner + Advanced Sentiment Analysis
2 Languages
Data Retention Limited with 2 Years
5 Users
Email Support

Enterprise Tier

Customized Packages and Services

For custom solutions with higher limits, advanced features, or tailored services to fit your business needs, please contact us for personalized pricing and details.

Choose Your Plan

Tailored for every business size, our CX software pricing gives you access to the tools you need. Try any plan with a free 14-day trial to explore features and discover the best fit for your needs.

CX Starter Tier

€499 / month

Store and Online NPS Measurement with Web and Email Surveys
3 Data Scrapers for Public Customer Experience Collection
Generative AI with Insight Miner
oCX and Sentiment Analysis
Topic Analysis
Reporting
3,000 Responses (monthly)
1 Language
5 Users
Email Support
Success Manager: Onboarding

CX Growth Tier

799 / month

Store and Online NPS Measurement with Web and Email Surveys
5 Data Scrapers for Public Customer Experience Collection
Generative AI with Insight Miner
oCX and Sentiment Analysis
Topic Analysis
Reporting and Dashboards
Notifications for Low Performance
5,000 Responses (monthly)
2 Languages
20 Users
Email and Chat Support
Success Manager: Onboarding and Monthly Check Ins
Data Export API

Enterprise Tier

Customized Packages and Services

For custom solutions with higher limits, advanced features, or tailored services to fit your business needs, please contact us for personalized pricing and details.

Get a Personalized Demo with Your Data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna’s AI technology!