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For customers, this analysis reveals a clear choice: the gap between the best and rest in EMEA digital banking is substantial and likely growing. With the Top 5 achieving exceptional satisfaction on app usability (92%) while delivering superior money transfer experiences and more acceptable fee structures, the quality of your chosen neobank significantly impacts your daily financial experience.
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Understanding your customers isn’t just important—it’s essential for survival and growth. For midmarket companies, building an effective Voice of Customer (VoC) program can be the difference between thriving and merely surviving. However, despite the clear benefits, many organizations struggle to implement comprehensive customer feedback systems that deliver actionable insights.
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Understanding your customers isn’t just important—it’s essential for survival and growth. For midmarket companies, building an effective Voice of Customer (VoC) program can be the difference between thriving and merely surviving. However, despite the clear benefits, many organizations struggle to implement comprehensive customer feedback systems that deliver actionable insights.
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We had a great time at #TechCrunch Disrupt Berlin! We showcased our customer experience solution Alterna Cx, met great people and startups from around the world #alternacx
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Last week, our team members Hamit Hamutçu and Mert Yücesoy gave a “Customer Experience Design” training as part of the Mentoro Platform. During the training, participants learned about the fundamentals of customer experience and acquired the skills to design unique...
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It was great to be back on the Show & Tell stage at DIA Amsterdam. Alterna Team team members Poyraz Ozkan and Mert Yucesoy presented Alterna CX Customer Experience platform to a crowd of 800+! #DIAamsterdam #Insurtech #DIA2017 #alternateam
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We presented Alterna CX to insurance industry leaders at Digital Insurance Agenda (DIA) Barcelona on April 21, 2016 along with 50 other handpicked fintechs
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