There are three unique ways to retain your customers and navigate your customer retention strategy by leveraging a CX automation system. Decoding customer experience signals is the first step to…
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oCX: The Missing Piece in Your CX Puzzle
In the realm of customer experience (CX) evaluation, metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) have long been the cornerstone of understanding customer sentiment. However, as the landscape evolves and the volume of unstructured data grows exponentially, there’s a rising star on the horizon: Observational Customer Experience (oCX) metric.
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5 Ways CX Software Can Drive Customer Loyalty and Retention
Customer loyalty and retention are paramount for businesses aiming to thrive in today’s competitive landscape. With the advent of advanced CX software, companies have powerful tools at their disposal to enhance customer experience and cultivate lasting relationships. Let’s explore five ways CX softwares can drive customer loyalty and retention.
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Techcrunch Disrupt Berlin
We had a great time at #TechCrunch Disrupt Berlin! We showcased our customer experience solution Alterna Cx, met great people and startups from around the world #alternacx
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“Customer Experience Design” Training for Mentoro
Last week, our team members Hamit Hamutçu and Mert Yücesoy gave a “Customer Experience Design” training as part of the Mentoro Platform. During the training, participants learned about the fundamentals of customer experience and acquired the skills to design unique...
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Show and Tell at Digital Insurance Agenda 2017 #DIAamsterdam
It was great to be back on the Show & Tell stage at DIA Amsterdam. Alterna Team team members Poyraz Ozkan and Mert Yucesoy presented Alterna CX Customer Experience platform to a crowd of 800+! #DIAamsterdam #Insurtech #DIA2017 #alternateam
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Digital Insurance Agenda (DIA) Barcelona 2016
We presented Alterna CX to insurance industry leaders at Digital Insurance Agenda (DIA) Barcelona on April 21, 2016 along with 50 other handpicked fintechs
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