Compare customer experience across all your locations using real customer signals from reviews, tickets, and feedback.
See which locations need attention and which are thriving
Alterna's Location-Based Insights compares customer satisfaction across all your branches, stores, or service locations. Get instant visibility into performance gaps, trending issues, and success patterns you can replicate.
Location Performance Dashboard
Real-time oCX scores across your network
Multi-Location Businesses Are Flying Blind
Three critical gaps costing companies millions in missed opportunities
Multi-Location Performance Blindness
Companies with franchise networks and independent partners can't monitor what's happening across their locations. They have no systematic way to identify which sites create value and which ones damage their brand reputation.
Data Collection Without Action
Organizations collect massive amounts of customer feedback and performance data, but struggle to get actionable insights to frontline teams. Critical alerts don't reach location managers in time, and staff lack the specific guidance needed to address issues before they escalate.
Location Value Attribution Gap
Business operators don't understand which locations or business units drive positive outcomes versus those that hurt overall performance. Critical decisions are made based on assumptions rather than location-specific customer signals.
See Location-Specific Signals Become Action
Location-Specific Signals
Location-Specific Actions
Compare All Your Locations at a Glance
See performance across your entire network instantly. Our Location-Based Intelligence dashboard shows oCX scores, customer satisfaction trends, and issue patterns for every branch, store, or service location.
Side-by-Side Comparison
Compare oCX scores and performance metrics across all locations simultaneously
Spot Performance Outliers
Instantly identify your best and worst performing locations
Track Improvement Trends
Monitor how each location's performance changes over time
Automatic Location Tagging & Management
Connect your Google Business listings and watch as every review, rating, and customer signal gets automatically tagged to the correct location. No manual work, no missed signals.
Instant Setup
Connect all your Google Business locations with one click
Smart Auto-Tagging
Every review automatically tagged to the correct location
Complete Coverage
From flagship stores to small branches - every location tracked
Limited Early-Access
We’re introducing this in small early-access groups of 5 brands per month to ensure hands-on outcomes.
Reserve My SpotDelivering Key Insights That Drive Action
Transform raw customer data into actionable intelligence your teams can actually use
No New Surveys Required
We mine reviews, surveys, tickets, transcripts, and social data you already collect to identify top recurring CX themes
Franchise vs. Corporate Benchmarking
Cohorts with volume and seasonality weighting for fair comparisons between location types like airport vs. neighborhood stores
Action-First Scorecards
Every digest ships with 2-3 next best actions tied to owners and due dates, making insights immediately actionable
Weekly Action Scorecard
March 18-24, 2024Why Location-Specific Data Collection Matters
Faster Issue Resolution
Identify and fix problems 3x faster when alerts land directly with location managers instead of getting lost in aggregate reports
Prevent Revenue Leakage
Stop losing customers to underperforming locations - catch issues before they damage your brand and drive revenue loss
Turn Signals Into Action
Transform customer feedback into location-specific tasks assigned to the right teams with clear ownership and deadlines
Real-World Location Analysis Success Stories
See how businesses use location-based insights to improve customer experience across their networks
Global Electronics Retailer
Worldwide retail network with authorized reseller partnerships
The Challenge
Limited visibility into store-level and partner performance data, making it difficult to identify underperforming locations and optimize the reseller network.
The Outcome
Global Retail Real Estate Leader
Multiple mall locations with diverse store and tenant mix
The Challenge
No visibility into mall-level and store-level customer experiences across locations, with fragmented feedback data scattered across multiple sources.
The Outcome
Food Delivery Platform
Restaurant network with varying order volumes and growth potential
The Challenge
Difficulty identifying which restaurants under 50 orders have true growth potential, leading to revenue loss and resource misalignment.
The Outcome
Start Your Location-Based Intelligence Discovery
Start Your Location Analysis Assessment
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