How Can Insurers Leverage Customer Experience and

Win the Trust and Loyalty of Their Customers? 

An expert opinion webinar with Anıl Erdoğan Özark, Head of Marketing at Aksigorta, a part of Belgium-based Ageas Group and Santhakumaran Atmalingam ACXS, a globally recognized Customer Experience consultant and the founder of CX Expert Asia.

Anıl Erdoğan Özark

Anıl Erdoğan Özark

Head of Marketing, Aksigorta

Anıl is the Head of Marketing at Aksigorta, a part of Belgium-based Ageas Group. She has extensive global experience in marketing and has managed large-scale marketing communication campaigns, customer touchpoint management, and CX design projects, digital business management, and brand management, having both experiences in B2B and B2C.    

Santhakumaran Atmalingam, ACXS

Santhakumaran Atmalingam, ACXS

Founder and Consultant, CX Expert Asia

Santha is a globally recognized Customer Experience consultant and the founder of CX Expert Asia. He has two decades of practical industrial experience in transforming an ordinary organization into a customer-centric organization.   

Poyraz Ozkan

Poyraz Ozkan

Co-Founder, Alterna CX

Poyraz Ozkan is the co-founder of Alterna, the team behind the AI-based Customer and Employee Experience Management solution: Alterna CX. Previously, Poyraz was a principal at the management consulting firm Peppers & Rogers Group, a company recognized as the world’s foremost authority on customer-based business strategy.  He served clients in banking, telecom and retail industries across 4 continents.

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