Simple CX Blog

Here is the three main benefits of CX management systems fueled by artificial intelligence and how they are transforming the ways we do business.

The power of predictive NPS enables companies to design and execute Customer Experience processes with an optimized effort.

The fundamental essence of a highly successful close the loop program is real-time customer engagement capability powered by AI-based CX automation platforms.

There are three unique ways to retain your customers and navigate your customer retention strategy by leveraging a CX automation system. Decoding customer experience signals is the first step to…

A taste of customer perspective won’t be enough to propel business growth. It is becoming increasingly vital for brands to understand evolving customer journey trends.

You have done everything you can to please your customers. In every aspect, your team of professionals provided the best possible service from the operational side; you are confident in your work.

The first step before deep diving into customer experience metric selection is to understand the main areas to address when measuring CX. Then we share some of the often used metrics in customer perception of the quality of experience.

Companies that integrate customer feedback into their DNA, can quantify their customers’ perceptions better, understand the customer journey as well as bottlenecks in it and continuously improve experience every day.

This in-app trend has greatly expanded methods for collecting customer feedback, including NPS. The crucial advantage comes from directing valuable feedback about your product or service to the appropriate teams…

Choosing the Right Customer Experience Platform Leads to High-Quality CX   Customer Experience (CX) is the overall experience that customers have during the relationship with the delivered product/ service from first contact to becoming a happy and loyal...