Simple CX Blog
Practical CX insights
NBA All-Star 2026 Social Media Buzz: Fan Reactions, Viral Debates & Intuit Dome Weekend Guide
Super Bowl LX social sentiment analysis: Track viral playoff moments, halftime show controversy & fan debates on Instagram, TikTok, Reddit & Twitter using oCX.
read moreReddit Customer Research: How to Find What Your Customers Really Think
Discover how to use Reddit for authentic customer research. Learn to monitor 100,000+ subreddits, analyze unfiltered feedback, and turn Reddit conversations into actionable CX insights with single-click integration and oCX scoring.
read moreSuper Bowl LX: Social Media Buzz, Ticket Apps, and Complete Fan Guide
Super Bowl LX social sentiment analysis: Track viral playoff moments, halftime show controversy & fan debates on Instagram, TikTok, Reddit & Twitter using oCX.
read moreWhy Your CX Dashboard Isn’t Driving Action (And How to Fix It)
Your CX dashboard shows problems but nothing gets fixed. Learn why traditional dashboards fail to drive action and how to close the gap with decision intelligence.
read moreSocial Listening vs Social Media Monitoring: What’s the Difference?
Learn the key differences between social listening and social media monitoring, and why customer experience teams need more than marketing tools to turn feedback into action.
read moreWhy Multi-Location CX Is Shifting From Dashboards to Decision Intelligence
Stop drowning in CX dashboards. Multi-location brands are using decision intelligence to prioritize location-level fixes, automate workflows, and prove which actions improve customer outcomes.
read moreEmotion Analysis vs Sentiment Analysis: Key Differences
Emotion analysis identifies 7 specific emotions while sentiment analysis shows positive/negative/neutral. Learn the key differences and when to use each for better CX insights.
read moreGen Z Social Media Data: TikTok, Instagram, and Your CX Blind Spots
Pew Research shows 80% of Gen Z use Instagram, 63% use TikTok. Learn how Gen Z social media platforms impact your customer experience strategy and feedback.
read moreThe Rise of Observational CX: Why the Future of CX Will Be Observed, Not Asked
Discover how Observational CX is transforming customer experience. Learn how AI and unified data turn passive signals into real-time insights and actions, explained by Gurol Kurt, Co-Founder of Alterna CX.
read moreQSR Customer Experience by Location: Why Your Dashboard Isn’t Fixing Underperforming Stores
QSR Customer Experience by Location: Stop hiding problems in aggregate scores. Get store-specific insights that drive real improvements at every location.
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