Simple CX Blog
Practical CX insights
Etsy vs Amazon: An Analysis of Holiday Shopping 2023
Dive into the ultimate guide for your holiday shopping adventure! Discover the game-changing trends in consumer spending, unravel the mysteries behind Amazon’s global dominance, and explore Etsy’s unique charm in supporting small businesses.
read moreIntroducing oCX, the New, AI-Generated CX Metric
Whenever a company is seeking to evaluate the quality of its customer experience, nothing is more important than the opinions of the customers who actually have the experience. This is why virtually all metrics designed to measure CX quality today are derived from surveys administered directly to customers.
read moreBenefits of AI-Enhanced CX Management Systems
Here is the three main benefits of CX management systems fueled by artificial intelligence and how they are transforming the ways we do business.
read moreBest Real-World Examples for Predictive Customer Analytics
The power of predictive NPS enables companies to design and execute Customer Experience processes with an optimized effort.
read moreDon’t Ghost Your Customers! Close the Loop
The fundamental essence of a highly successful close the loop program is real-time customer engagement capability powered by AI-based CX automation platforms.
read moreThree Unique Ways to Boost Customer Retention
There are three unique ways to retain your customers and navigate your customer retention strategy by leveraging a CX automation system. Decoding customer experience signals is the first step to…
read moreCustomer Obsession: Vital Component of Growth
A taste of customer perspective won’t be enough to propel business growth. It is becoming increasingly vital for brands to understand evolving customer journey trends.
read moreGoing Beyond Sentiments: Emotion Analysis
You have done everything you can to please your customers. In every aspect, your team of professionals provided the best possible service from the operational side; you are confident in your work.
read moreCustomer Experience Metric Selection
The first step before deep diving into customer experience metric selection is to understand the main areas to address when measuring CX. Then we share some of the often used metrics in customer perception of the quality of experience.
read moreCX Signals and Slack Pair for a Perfect Fusion in Organizational Culture
This in-app trend has greatly expanded methods for collecting customer feedback, including NPS. The crucial advantage comes from directing valuable feedback about your product or service to the appropriate teams…
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