Consumer Perspectives: Best Fintech Apps
- Gain insights on global fintech user sentiments through our analysis of over 500,000 reviews in 2023
- Learn about the front runners in customer experience and what it takes to be a top fintech brand globally
- Discover Observational Customer Experience (oCX) score, transforming written feedback into a standardized numerical rating
- Examine trends and app usage patterns across North America, Europe, Asia, and Africa
Discover The Best Fintechs
Explore an AI-driven analysis of over 500,000 customer reviews in 2023, assessing the performance of 95 top brands in Crypto/Investment, Digital Banking, and Payments, including industry giants Klarna, Wise, Revolut, and CashApp. Uncover insights with our Observational Customer Experience (oCX) score, objectively quantifying customer reviews for unparalleled fintech app performance understanding.
Related Resources
Introducing oCX, the New, AI-Generated CX Metric
- oCX, or “Observational Experience,” is a unique metric that assesses the quality of a company’s customer experience without relying on traditional surveys.
- This metric is powered by AI technology that analyzes individual customer opinions expressed in unsolicited text comments on social media, review sites, and other online platforms.
Top Online Food Delivery Brands Report
- AI based analysis of 350,000 customer reviews in 2023 of top 80 brands in the world including DoorDash, Uber Eats, Just Eat and Grab
- Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
- Cultural and local trends in food delivery experiences in North America, Europe, and Asia
Top Online Marketplace Brands Report
- AI based analysis of 485,000 customer reviews in 2023 of top 85 brands in the world including Amazon, Ebay, Myntra and Rakuten
- Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
- Champions and Contenders of Online Marketplaces by oCX