Unlock the Power of Customer Insights

Do you lack the resources and time to get full control of your unstructured data? With Alterna Copilot, effortlessly analyze all voice of customer data from a single screen. Get a deeper reflection of customer experience with generative AI technology.

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Why Alterna Copilot?

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Efficient

Seamlessly integrate data from multiple sources, leverage advanced analytics for real-time insights, and streamline processes for faster decision-making.

Easy

Alterna Copilot is engineered to simplify data analysis for CX professionals.We prioritize seamless onboarding and swift implementation, all without the need for client IT involvement.

AI-native

Our generative AI technology enables you to enhance the power of machine learning models by analyzing unstructured data.
improve your CX quality

Affordable

Experience affordability without compromising quality. With a complimentary free trial, explore Alterna Copilot’s full capabilities risk-free and get personalized solutions.

Introducing oCX – A new era for open ended reviews.

  • oCX, observational customer experience, is designed as a metric aimed at evaluating a customer’s satisfaction on a scale of 0 to 10 without asking them.

  • oCX can provide a deeper reflection of customer experience by analyzing emotions in open-ended customer comments through text analysis. This powerful method understands the customer’s voice and quantifies it.

  • oCX score guides you to deliver exceptional customer experiences while maximizing operational efficiency and growth.

Learn more

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All voice of customer data in one screen

  • Our game-changing AI algorithm delivers real-time insights from 85+ data sources such as CRM data, survey data, social data.

  • Identify topics, issues, and sentiments to enhance customer interactions, and drive business growth effortlessly.

  • Real-time monitoring and reporting capabilities provide you with instant visibility into key performance metrics, allowing you to quickly identify trends and address issues as they arise. 

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Get a holistic view of your customer’s journey

  • Connect different voice of customer data sources with readily integrated 85 data sources such as Google Reviews, App Store, Amazon, Reddit and more.

  • Upload your own data in two clicks and capture the voice of your customers instantly without a client IT.

  • Turn feedback into action and implement data-driven strategic decision-making.

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Measure the ROI of your CX initiatives.

  • Instantly extract meaningful insights from various data sources, each containing numerous customer touchpoints and an abundance of unstructured CX data across every platform.

  • Leverage historical insights to inform your business decisions

  • Control your customer feedback with advanced filters and customizations

Learn more

 

How Will Alterna Copilot Influence Your Results?

Use Cases

Survey Feedback Analytics

Easily collect, analyze, and interpret survey responses to uncover valuable insights. With our intuitive analytics tools, transform raw survey data into actionable insights that drive meaningful business outcomes and foster long-term customer loyalty.

Social Analytics

Analyze customer reviews from platforms such as Reddit, App Store, Amazon to uncover valuable trends. Gain a comprehensive understanding of customer perceptions, identify strengths and weaknesses, and take proactive steps to enhance brand reputation.

Transactional VOC Program

Transform your customer insights with our transactional Voice of Customer program. Capture real-time feedback at key touchpoints, analyze sentiment, and uncover actionable insights to enhance customer experiences. Drive meaningful improvements, increase loyalty, and boost revenue by aligning your business strategies with customer feedback.

Product Analytics

Dive deep into user behavior, track product usage patterns, and analyze feature adoption to gain valuable insights. Identify areas for improvement, prioritize enhancements, and optimize the user experience for increased satisfaction and retention. With our advanced analytics capabilities, make data-driven decisions to drive product innovation and maximize ROI.

Are you ready to experience the future of customer experience?

Alterna CX Use Cases

Customer Experience Analytics

Understand the factors

influencing customer

satisfaction

Customer Support Analytics

Listen to the voice of your

customers to provide

seamless solutions

Product Feedback Analytics

Improve your product

experiences by analyzing

customer feedback

Request a Demo

Seeing is believing

Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.

Alterna CX Use Cases

Customer Experience Analytics

Understand the factors

influencing customer

satisfaction

Customer Support Analytics

Listen to the voice of your

customers to provide

seamless solutions

Product Feedback Analytics

Improve your product

experiences by analyzing

customer feedback

Unlock the Power of Customer Insights

Analyze all voice of customer data from a single screen. Get a deeper reflection of customer experience anytime anywhere with generative AI technology.

Enterprise-grade security measures

  • Enterprise-grade data protection at every layer to control data access and across the platform

  • Access controls across the platform to authenticate what information is available to each employee with fine administration and authorization tools

  • Security measures at field-level data encryption at SSL data transfer

  • Supporting industry based regulatory compliance and data protection regulations

 

Voice of Customer Analytics

  • Ready integrations with 150+ apps on support and CRM apps, review web sites, social media channels, survey tools.

  • The system can be live in a few days, with no dependency/involvement from your technical resources.

  • Leverage real-time data sharing across the organization through standard APIs

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How Will Revelio Influence Your Results?

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60% decrease in churn

50% increase in customer satisfaction

20% drop on time spent on data gathering