Customer Success Story Top Retailer Improves CX ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each...
Customer Success Story Top Online Broker Uplifts NPS 30+pts Reaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time by 70%, closed the loop with...
Customer Success Story Our Successful Collaboration with CarrefourSA The importance of transforming many open-ended comments from our customers into numerical values becomes critical day by day. Through our deal with Alterna CX, at this point we can determine the...
Customer Success Story Europe's Leading Bank Manages CX Proactively Akbank, one of the leading banks in Europe, uses Alterna CX since 2017 to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going...
Customer Success Story Decreasing the Complaints About Life and Non-Life Insurance Products A key success factor for Aksigorta is taking timely actions with our AI-enhanced Voice of the Customer Program. Monitoring all customer needs and loads of customer reviews...
Ayoba Case Study - Alterna CX Customer Success Story Powering Ayoba's Growth with AI-Driven Customer Feedback Analysis How Ayoba used AI to turn fragmented, multilingual feedback into product decisions that grew active users from 11M to 40M and lifted retention from...
