Europe’s leading bank manages CX proactively

Europe’s leading bank manages CX proactively

Europe’s leading bank manages CX proactively tags: case study Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond...
Innovative insurer improves 3rd party ecosystem services

Innovative insurer improves 3rd party ecosystem services

Innovative insurer improves 3rd party ecosystem services Sompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses Alterna CX to track customer satisfaction for its auto and property divisions.  The transactional NPS program makes real-time interventions...
A Bank + Fintech Love Story

A Bank + Fintech Love Story

Together with Ümran Akbulut, Customer Experience Manager at İş Bank, our CEO Gurol Kurt spoke to Efma’s Boris Plantier about the origins of our successful collaboration.  How did the two of you meet? Ümran Akbulut: For İş Bank, a well-known and highly respected...