AI in CX: Is it hype or the new reality? The use of AI in customer experience is not new. Customer service automation through AI, generated content in chatbots, and machine learning-based text analytics on customer feedback have been around for some time. Yet, the...
Discover how to use AI-based CX Management Systems Our AI-based solution streamlines and organizes all the CX “signals” generated by your customers via surveys, text, complaints, social and digital conversations, and other interactions. Join our free online workshop...
Start to Use AI to Analyze the CX Signals with Experience Management Service Our AI-based solution streamlines and organizes all the CX “signals” generated by your customers via surveys, text, complaints, social and digital conversations, and other interactions. 28th...
