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The 70-20-10 Framework: Customer Feedback Solutions

The 70-20-10 Framework: Customer Feedback Solutions

In today’s competitive business landscape, Customer Experience (CX) has emerged as a key differentiator for brands seeking long-term success. Customer Experience growth isn’t just a trendy buzzword but a strategic imperative that drives revenue, retention, and reputation. Companies that prioritize and actively develop their CX strategies consistently outperform competitors across industries, making this a critical focus area for businesses of all sizes.

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Customer Experience Growth: Strategies for Sustainable Success

Customer Experience Growth: Strategies for Sustainable Success

In today’s competitive business landscape, Customer Experience (CX) has emerged as a key differentiator for brands seeking long-term success. Customer Experience growth isn’t just a trendy buzzword but a strategic imperative that drives revenue, retention, and reputation. Companies that prioritize and actively develop their CX strategies consistently outperform competitors across industries, making this a critical focus area for businesses of all sizes.

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Techcrunch Disrupt Berlin

Techcrunch Disrupt Berlin

We had a great time at #TechCrunch Disrupt Berlin! We showcased our customer experience solution Alterna Cx, met great people and startups from around the world #alternacx 

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“Customer Experience Design” Training for Mentoro

“Customer Experience Design” Training for Mentoro

Last week, our team members Hamit Hamutçu and Mert Yücesoy gave a “Customer Experience Design” training as part of the Mentoro Platform. During the training, participants learned about the fundamentals of customer experience and acquired the skills to design unique...

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