Unified Customer
Intelligence Platform
Quantify the impact and severity of issues, which may help with building organization‑wide awareness of critical issues.
Detect abnormalities ‑above thresholds‑ in customer feedback and alert your team to fix the most pressing issues, relieving the pressure on your limited resources.
Capture and continuously
collect all experience data
Unleash the power of 85+ customer review sites
Understand all conversations across platforms and devices, whether its surveys, reviews, websites
Collect transaction-based and personalized experience data to track and measure experience quality in real-time across journeys
Design surveys with our easy to use survey interface, with pre-built survey templates and questions
Create smart flows based on your needs, select your audience, and build your invitation
Collect feedback anytime from anyone at scale – allowing you to act fast and run tests on specific segments and implement quick improvements
Leverage machine learning-
based text analytics
Industry-specific, pre-trained, ready-to-use text analytics models.
Create or change existing topics based on your needs to adapt to changing business conditions.
Leverage CX impact analytics to identify the effects that drive the increase or decrease in NPS or eNPS.
Analyze emotions such as happiness, confusion, anger, and delight across different journeys and transactions.
Trigger workflows to
communicate with customers
Automatically triage and route each customer feedback to related parties in the organization by utilizing a variety of tech (if/then logic, text analytics) to trigger an action and/or create a case for touchpoint employee follow-up.
Deploy contextual, action oriented models that can assess and triage urgency of improvement actions at touchpoint level.
Apply text analytics in real-time to detect alert situations that can lead to churn
Analyze experience with customized and role-based dashboards
Leverage self-service reporting for measuring, reporting, analysis or taking action without any dependency
Track performance at each level through role-based dashboards
Use advanced filters to create customized reports based on your needs
Track NPS and CSAT analytics
Develop visual charts depicting emotions, intents and topics
Perform advanced sentiment and trend analysis with comprehensive reporting.
Alterna CX's
Ready Integrations
Ready integrations with 150+ apps on support and CRM apps, review web sites, social media channels, survey tools.
The system can be live in a few days, with no dependency/involvement from your technical resources.
Leverage real-time data sharing across the organization through standard APIs
Amazon
App Store
Google Play
Google Reviews
Trustpilot
Yelp
Ask Nicely
Tripadvisor
Salesforce
Zendesk
Hubspot
Shopify
X
Slack
Microsoft Teams
Jira
Zapier
Mailchimp
Intercom
Stripe
PayPal
Leading enterprises reach their experience management goals with
Alterna Experience Management
We can also observe trends at each touchpoint and take real-time action."
Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts."
Get a Personalized Demo with Your Data!
Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!
Gain insights into your company's oCX score and compare it with those of your competitors.
Discover the specific areas where your company struggles and uncover opportunities for growth.
Use insights to strengthen your brand's reputation and increase positive customer sentiment.
See Alterna CX In Action
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