Game-changing experience management software

Alterna CX is among the top 3% of CX software vendors globally recognized by Gartner. Our AI-based solution simplifies and analyzes complex CX signals from various sources, including surveys, texts, complaints, social conversations, and other interactions.


Trusted By World’s Leading Customer-Centric Brands

BNP Paribas

Saved 200+ hours of manual analysis

Alterna CX Experience Management

In today’s AI-driven world, traditional surveys no longer capture the full spectrum of customer feedback. At Alterna CX, we recognize that feedback is shared across reviews, social media, chats, and complaints. That’s why we offer innovative customer experience analytics tools designed to measure, unify, and improve customer experiences every day. Our AI-powered solutions deliver tangible ROI swiftly without involvement from your technical teams.

Use 85+ ready data sources for unified Voice of Customer insights

Measure customer experience analytics directly via oCX, no surveys needed
Go beyond sentiment analysis with emotion analytics and trends
improve your CX quality
Identify drivers affecting KPI’s like NPS, CSAT and retention, churn

Share insights with your teams through ready workflows to turn things around

Watch Our Demo Videos

We offer a 5-step customer journey optimization method with our AI-based advanced text and predictive analytics technology:

Recent News


Introducing oCX, the New, AI-Generated CX Metric


  • oCX, or “Observational Experience,” is a unique metric that assesses the quality of a company’s customer experience without relying on traditional surveys.
  • This metric is powered by AI technology that analyzes individual customer opinions expressed in unsolicited text comments on social media, review sites, and other online platforms.
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Top Online Food Delivery Brands Report


  • AI based analysis of 350,000 customer reviews in 2023 of top 80 brands in the world including DoorDash, Uber Eats, Just Eat and Grab
  • Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
  • Cultural and local trends in food delivery experiences in North America, Europe, and Asia
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Top Online Marketplace Brands Report


  • AI based analysis of 485,000 customer reviews in 2023 of top 85 brands in the world including Amazon, Ebay, Myntra and Rakuten
  • Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
  • Champions and Contenders of Online Marketplaces by oCX

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Seeing is believing

Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to identify and flag the most important problems and opportunities quickly, then prioritize your investments better.