Your Voice of Customer solution
isn't just a tool – it's a partner
in your success journey.
With AlternaCX, you don't just collect customer feedback — you gain strategic insights with the support of our CX experts.
- Unleash the power of 85+ customer review sites
- Analyze real-time voice of the customer signals in 100+ languages
- Automate actions and trigger workflows at 120+ apps
- Detect the tone and topic of the feedback in milliseconds
Trusted By World's Leading Customer-Centric Brands
Advantages of Voice of the Customer Programs
360 view of your customers experience in real-time
Track and identify the key issues in each customer journey
Get real-time insights about customer experience quality via a single platform
Understand the drivers of customer experience
Analyze what your customers are trying to tell faster and smarter with AI
Learn which factors have a higher impact on your key metrics
Systematic actions for experience improvement
Turn real time insights to immediate actions
Improve your quality of products and services continuously
How do we help?
Collect, track, and unify customer experience signals in real-time across different VoC channels like Facebook, Instagram, Google Play, Appstore, Trustpilot, Amazon, Zendesk, Freshdesk, and more.
Learn continuously from leveraging customer text feedback
Identify and analyze drivers of experience
Take action through a real-time process to initiate proactive customer experience management
"Alterna CX enabled us to identify the root causes of satisfaction and dissatisfaction almost in real time.
We can also observe trends at each touchpoint and take real-time action."
"Alterna CX allowed us to personalize the in-store experience for everyone, from sneakerheads to impulse buyers. We unified structured and unstructured feedback.
Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts."
Get a Personalized Demo with Your Data!
Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!
Gain insights into your company's oCX score and compare it with those of your competitors.
Discover the specific areas where your company struggles and uncover opportunities for growth.
Use insights to strengthen your brand's reputation and increase positive customer sentiment.
See Alterna CX In Action
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