Your Voice of Customer solution
isn't just a tool – it's a partner
in your success journey.
With AlternaCX, you don't just collect customer
feedback — you gain strategic insights with the
support of our CX experts.
- Unleash the power of 85+ customer review sites
- Analyze real-time voice of the customer signals in 100+ languages
- Automate actions and trigger workflows at 120+ apps
- Detect the tone and topic of the feedback in milliseconds
Trusted By World's Leading Customer-Centric Brands
Why Voice of Employee?
Retention of Key Talent
Track and identify the key issues in each customer journey
Higher Productivity
Pulse measurement to increase with faster and frequent feedback.
Ensure Happiness of Customer
Excel in customer experience through engaged employees
Use Cases of Voice of the Customer Programs
Avoid hopping between VoC channels
Confidently consolidate any structured or unstructured textual data with Voice of the Customer Platforms; create a single source for all customer feedback across journeys.
For example, you can turn various VoC channels such as Facebook, Zendesk, and Google Review into a single view.
Reduce manual analysis and repetitive tasks
Text analytics technology saves CX professionals' time and energy, short cutting the need to scan through customer feedback and other experience signals.
So that customer frontline teams would rather be working on high-value tasks instead of clerical tallying.
Triage and apply damage control principles
VoC platforms fueled by NLP act as round-the-clock analyst that identifies and alerts CX professionals and practitioners.
For example, you can set a rule like "E-mail me when you get an NPS of 4 or less out of 10 on topic "UI design"
Key Features
Measure and Improve Employee Journey
Act Fast and Frequent with Pulse
Learn Continuously from leveraging employee text feedback
Monitor and Take Action through a real-time process to initiate proactive employee retention
KPI Impact Prediction of Improvements
"Alterna CX enabled us to identify the root causes of satisfaction and dissatisfaction almost in real time.
We can also observe trends at each touchpoint and take real-time action."
"Alterna CX allowed us to personalize the in-store experience for everyone, from sneakerheads to impulse buyers. We unified structured and unstructured feedback.
Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts."
Our Consulting Approach
"We Get to Know You, and We Tailor a CX Program for You"
- Assessment of current VoC process
- Roadmap creation tailored to desired impact
- Stakeholder communication and ownership strategies
- Trainings for insight presentation and program delivery
- Ongoing support throughout the process
Get a Personalized Demo with Your Data!
Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!
Gain insights into your company's oCX score and compare it with those of your competitors.
Discover the specific areas where your company struggles and uncover opportunities for growth.
Use insights to strengthen your brand's reputation and increase positive customer sentiment.
See Alterna CX In Action
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